Rescheduling & Cancellation Policies

 

Free Discovery Sessions

We kindly ask that you notify us 24 hours in advance if you need to reschedule or cancel your session.  Modern Consciousness reserves the right to reschedule or cancel sessions if necessary but will make every attempt to keep scheduled appointments.

Hourly One-on-One Coaching Sessions

Hourly coaching sessions are pre-paid in full prior to scheduling.  The content, purpose and goals of these sessions are co-created by the client and coach including the frequency for meeting.  We will provide a full refund for sessions cancelled or rescheduled up to 24 hours prior to your appointment time. The client is required to cancel or reschedule using the appointment booking capability provided on our website in lieu of calling, texting or sending an email to the coach. There is no refund if a session is cancelled or rescheduled less than 24 hours prior to the schedule session. Modern Consciousness reserves the right to reschedule or cancel these sessions and will coordinate rescheduling directly with the client.

One-on-One Coaching Packages

Full coaching packages are pre-paid in full prior to booking. The frequency of sessions will be determined by the coach and the client and are typically weekly or bi-weekly to ensure that we create and maintain momentum.  We ask clients to provide 24-hour notice if the appointment needs to be rescheduled and ask that the appointment be rescheduled to occur within a week of the original appointment to maintain consistency of the program.  The client is required to reschedule using the appointment booking capability provided on our website in lieu of calling, texting or sending an email.

Clients may request a full refund for coaching packages 48-hours prior to the commencement of their first session in the series. There are no refunds for coaching packages once sessions begin.

Group Training & Coaching Packages

Group training and coaching packages are pre-paid in full prior to commencement of the program.  Given that these are group events, the schedule will be determined by the coach and posted prior to collecting payment from the client.

Our refund policies for these programs are as follows:

  • We offer a 90% refund of the total cost of the program with 61+ days notice prior to the first scheduled session.
  • We offer a 50% refund of the total cost of the program with 31-60 days notice prior to the first scheduled session.
  • No refund is offered for those cancelling 30 days or less from the first scheduled session.
  • There are no refunds once the program begins.
  • If the company cancels a scheduled program, a full refund will be offered.
  • Modern Consciousness reserves the right to change the dates of a program. If the company changes the dates of a program, program participants will be provided with the option of a) continuing their enrollment by accepting the schedule change or b) requesting a full refund at the time the schedule change is announced.  If a refund is not requested at this time, no refund will be issued.

 

Please allow at least 24 hours from the receipt of your request to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

Modern Consciousness, LLC
June 2022